Apple has updated its security support document to help iPhone, iPad, and Mac users recognize and avoid social engineering schemes such as phishing messages and fake support calls. This update comes in response to reports of “smishing” attacks targeting Apple IDs, where users receive SMS messages attempting to steal their Apple ID credentials via a fake iCloud website.

Key guidelines from Apple include:
– Ignore suspicious messages and links.
– Apple will never ask for Apple ID passwords, verification codes, or request users to log into a website, disable security features, or use Apple Gift Cards for payments.
– Always contact Apple directly through official channels for support.
– Protect your Apple ID by using two-factor authentication and keeping contact information secure.
– Only download software from trusted sources.
– Avoid following links or opening attachments in unsolicited messages and do not respond to suspicious phone calls or messages claiming to be from Apple.

Apple emphasizes vigilance against scammers who use scare tactics to create urgency and seek login information and security codes. Users should avoid downloading unrecognized software and follow Apple’s advice on spotting and reporting suspicious activities.